Not resolved

The job was to remove a furnace humidifier. The tech Ralph said he needs a valve for the job so will order it and schedule a second visit.

On the second visit a different tech put the valve on and didn't remove the humidifer because he said he wasn't told about it. I said why would I need a valve then? He said he didn't know. We called the manager Pete I think, and he said he didn't know anything about it, and that Ralph didn't say anything and he has left the company.

I explained what the job is and why the valve etc and he said he knows nothing about it and that I should pay for this visit and I should reschedule for the original job they were supposed to do. I said that's absurd and asked for the owners name which he would not provide. He said he'd look into things and call me but I never heard. Two weeks later I got a bill for the second visit, for double the amount Ralph said the second visit would cost.

Shocking they are in business!!!! No accountability.

Sloppy. How dare they bill me!!

Reason of review: Poor customer service.

Monetary Loss: $1000.

Preferred solution: Full refund.

I didn't like: Service, Management.

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